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FREQUENTLY ASKED QUESTIONS

What are your store hours?
Store locations are currently on summer hours so we are open Monday through Friday from 10 AM to 5 PM and Saturdays from 9 AM to 1 PM
 
Is the information I provide during the checkout process kept private?
YES!

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.
 
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. You may receive an email delivery confirmation when the driver returns from his scheduled route.

Note: We will answer all inquiries in the timeliest fashion possible. Some inquiries cannot be researched and resolved until we can make contact with our affiliate florist during their hours of operation. Once we are able to contact the delivery florist and obtain an answer to your inquiry, we will contact you by your choice of either e-mail or telephone. We work with only the highest qualified florists to process your order. The result is we maintain our unconditional guarantee on every order.
 
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will do the following:

We will try to find a neighbor to accept the gift. When we find a neighbor we will leave a tag on the front door of the recipient indicating where the delivery was left and what time, our customer service representative will also call the recipient phone number and leave a message.

If we are unable to find a neighbor we will leave a note on the door of the recipient's home asking them to call us and schedule an appropriate delivery time or redirect the gift to another location. We will also have a customer service representative call the recipient.

We will not leave a bouquet outside unless we are directed by you to do so OR the weather permits. Then there is no guarantee on the freshness. However, one of customer service representatives will call the recipient and inform them of the delivery.
 
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your arrangement will be delivered to the floor nurse's station, as most hospitals do not allow florists into individual rooms. As a service we check with the hospital to verify room number. If the patient has been discharged we will re-deliver to their home address.
 
My computer froze up when I was placing an order. How do I know if the order went through?
Did you get an order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
 
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Norfolk Florist http://www.norfolkflorist.com/images/siteSettingWide/norfolk-logo-14072983956.jpg 1220 Baker Road Virginia Beach, VA 23455-3658 (757) 464-2000

LOCATIONS Baker Rd / Northampton Blvd. Florist: 1220 Baker Road Virginia Beach, VA 23455-3658 (757) 464-2000 Battlefield Shoppes Florist: 1200 North Battlefield Blvd Chesapeake, VA 23320 (757) 464-2000

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